Shipping Policy
SHIPPING POLICY
Cuccio understands that getting your items quickly is of utmost importance to you, therefore we make every effort to process your order quickly. Allow 1 - 3 full business days for your order to be processed, packed and shipped. Exclusions may apply, see product page for further details.
If you would like your item sooner, we offer expedited next day or second-day shipping. Select this option at checkout. Allow 1 - 3 business days for processing time. Orders that include 20 or more of the same SKU may take longer to process and ship.
Orders received after 2:00 pm will be processed the following business day. Orders received after 2:00 pm on Friday, Saturday and Sunday will be processed on the following Monday. Please note Cuccio is closed to shipping on the weekends and statutory holidays.
Once your item has shipped, you will receive an email confirmation. Contact customer service at info@cucciocolour.com if you have not received an email shipping confirmation.
Shipping Confirmation
A shipping confirmation with your tracking number will be sent to the email address that you provided when you placed your order. You will also receive an email when your order is out for delivery. You will also receive an email when your order is delivered. Please track your shipment as Cuccio is not responsible for lost or stolen packages. All order cancellations must be made within an hour of placing your order.
Free Shipping
Orders qualifying for free or discounted shipping are usually shipped via standard ground shipping service. Free shipping applies to orders meeting the minimum requirements stipulated on the website at the time of purchase. Order minimums must be met after any discounts or promotions have been applied.
Free or discounted shipping is only available in the Continental United States only, and excludes Hawaii, U.S. Territories, Alaska and APO/FPO addresses and oversized packages.
Shipping Carriers
Your packages will be shipped via USPS and UPS. International orders ship via United States Postal Service (USPS), or DHL.
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to PO Box addresses.
Nail polish & Nail Treatments are classified as Hazardous Materials (HAZMAT) and can only ship via UPS Ground Delivery or USPS Parcel Post. For these shipments, we offer USPS Ground flat rate at $4.95.
All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via USPS Priority or USPS Express Mail. These items can only be shipped via FEDEX Ground to reduce your waiting time
Standard Post (Ground Shipping):
Ground service usually takes 2 - 10 business days to arrive at your door, based on your location.
Out of Stock Items
If an item is out of stock, your order may take an additional 1-2 weeks to ship. If an item in your order has been discontinued or is no longer available, a refund for the particular item(s) will be processed, and the balance of your order will ship. We do our best to have most items in stock at all times, however, it is not always possible.
Shipping and Delivery
Please track your packages as Cuccio is not responsible for lost or stolen shipments that have received a delivery confirmation from shipping carriers.
If you did not receive your shipping confirmation email, please check your spam/junk mail folder and contact info@cucciocolour.com.
If you have any questions or concerns regarding delivery of your order, you can email info@cucciocolour.com.
Products Received Damaged
Upon receiving your package, please inspect your shipping box and the items inside for damaged items. We ask that you take an image of the damaged item(s) and contact us immediately or within 7 days of receiving their package to notify us of any issues.
International Orders
Orders currently ship via USPS First Class and USPS Priority Express Mail. At this time, USPS does not guarantee a designated ship window. Please track your shipment with your local Post Office as Cuccio is not responsible for lost or stolen packages. Unfortunately, First Class Packages shipped internationally cannot be tracked at this time. International First-Class Packages can take up to six weeks or more to the destination.
Taxes and Duties
If your order ships via USPS.com, we are required by Customs Authorities to state the value of your order directly on your package. We advise that you check with your Country’s Customs Agency with regards to taxes and duty that may apply.
Please note that it is at the sole discretion of Custom Agents to release your package. In some instances, customs may delay the delivery of your package.
If you place an order with Cuccio, you are responsible for all applicable customs taxes, duties or other fees incurred.
Shipping Cancellations / Refusals
Any packages returned to Cuccio due to a wrong address, refusal upon delivery, or cancellation may incur shipping charges. Shipping and handling charges are non-refundable.
Incorrect shipping information may cause shipping delays and may incur additional shipping charges.
